Delivery is not included in the £200 deposit or £595 promotional product price. It is calculated for the confirmed address and shown before the customer agrees to the final payment.
1. Delivery price
We will calculate delivery using the confirmed address, parcel characteristics and available carrier services. The final-payment request will state the delivery charge and service separately. No delivery charge is taken without your agreement.
2. Dispatch and receipt
We will provide a dispatch estimate before final payment and send confirmation when the product leaves us. Please check the delivery details carefully and tell us promptly if they change. If packaging appears seriously damaged, photograph it before opening and contact us.
3. Cancelling before dispatch
To cancel, email office@rollapetor.co.uk with the reservation reference and the email used at checkout. We will confirm whether the order has entered dispatch and explain the next step. Statutory rights are not affected.
4. Online cancellation and returns
For most online purchases, you may notify us within 14 days after receiving the product that you wish to cancel, then return it within a further 14 days. You may inspect the product as you would in a shop, but should keep it secure, clean and complete while deciding.
We will provide return instructions and the appropriate return address. Unless the product is faulty or we agree otherwise, you are responsible for the direct return cost. We recommend an insured, trackable service for a high-value product.
5. Faulty or misdescribed products
If the product is faulty, not as described or does not perform as it should, contact us promptly. UK consumer law may entitle you to a repair, replacement, price reduction or refund depending on the circumstances and timing. We will not charge the reasonable return cost for an accepted fault claim.
6. Refund timing and method
Approved refunds are returned to the original payment method. For a statutory cancellation, we issue the refund within 14 days after receiving the returned product or acceptable evidence that it was sent, subject to the rules that apply. Standard outbound delivery is refunded where legally required; any premium delivery uplift may not be.